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Thursday, August 6, 2009

Welcome Back Cox Communications!

Customers of Cox Communications have been unable to browse The Tech FAQ for the last several weeks due to a technical misunderstanding inside Cox’s Internet abuse department.

Cox claimed that an attack on their webmail servers originated from our .109 IP address. This is quite an amusing claim, as no traffic is allowed to originate from our .109 IP address. That IP address is reserved only for inbound traffic.

Cox never contact us and when we were finally able to reach an engineer at Cox we were told that they had already deleted all logs of the supposed incident.

But, after finally getting past armies of first level “support” personnel, the engineer I finally spoke with was very nice. He removed the block on our network and Cox customers are once again able to browse our extensive library of technical information.

Welcome back Cox Communications!

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